Articles in this category I can’t log in Some things to check: Does your username or password contain a mixture of upper and lower case letters? It should be entered exactly. You might find it easier to copy and paste your password. Are coo... I can’t access my certificate For courses where a certificate of completion is offered, the certificate will become available to you automatically once you have met the course completion criteria. This will most likely require you... I have forgotten my password You can reset your password. I have forgotten my username You can reset your username and password using the email address your account was set up with. I deleted the email with my login details Once you have your username and password you do not need the original email. If you have forgotten either your username or password, you can reset them. For The Learning Rooms courses you can do this... I didn’t receive the email with my login details Check your spam or junk mail folder to ensure that it has not been mistakenly identified as junk. Check that you provided the correct email address when registering for the course. For The Learning Ro... A popup blocker is stopping the course from loading Some courses are designed to have elements that open in pop up windows. If you have a popup blocker enabled this may restrict the window opening and you will not be able to see the content. You will n... What are cookies, and why do I need to enable them? Cookies are small pieces of text sent by your web browser by a website you visit. Moodle uses cookies to store and pass on your username as you move from page to page. If you are having problems acces... How do I enable Cookies? Enabling cookies will depend on the device and browser you are using. The main browser instructions are below. Internet Explorer Click 'Tools' (the gear icon) in the browser toolbar. Choose Internet ... What are the minimum browser requirements? Moodle is compatible with any modern standards compliant web browser. For the best experience and optimum security, we recommend that you keep your browser up to date. When will I get my QQI results? When you submit your assignments, they are marked by an assessor first. We then conduct an Internal Verification process (IV) and an External Authentication process (EA) on all assignments received by... I cannot find my course When you log into Moodle you will be taken to your homepage. On the homepage will be a list of all the courses you are currently enrolled in. You can access the course by selecting the title of the co... Can I complete my work course from home? Yes, you can complete your course anywhere using the same username and password. You can forward the email with your login details to your home/personal email account if you wish. Can I print my course out? While some elements and resources will be available for printing, a full print out of each course is not available. It is suggested that you make your own notes as you work your way through the course... Can I complete my course on my phone or tablet? The Learning Rooms learning platform and all content is compatible with computers, tablets and phones. While we would not recommend completing some of our larger courses on a small screen or mobile de... What is Moodle? Moodle is a learning management system. It is the secure platform The Learning Rooms uses to provide blended and fully online training courses. What browser should I use? Moodle is compatible with any standards compliant web browser. We regularly test Moodle with the following browsers: Desktop: Chrome, Firefox, Safari, Edge, Internet Explorer. Mobile: MobileSafari,... How long will I have access to my course? The Learning Rooms generally offer three months access to courses. If you require an extension please contact support. I am interested in learning more about eLearning To find out more about our digital learning services please visit The Learning Rooms website. Can I change my Moodle password? To change your Moodle password: Log into Moodle Expand the user menu in the top right hand side by selecting your name Select Preferences Select Change password Enter your current password and your n... I am having problems viewing, opening or printing pdf files Check you have the latest version of the Adobe Acrobat Reader. I want to change the email address I am registered with. To change the email address your Moodle account is registered to: Log into Moodle Expand the user menu in the top right hand side by selecting your name Select Preferences Select Edit profile Enter y... What browser and operating system am I using? If you are unsure of the software you are using to access your course you can visit SupportAlly and send us your details from there.